An IT Support Technician provides technical assistance to users, troubleshooting hardware, software, and network issues. They install and configure systems, maintain IT infrastructure, and document technical procedures to ensure smooth IT operations.

IT Support Technician

Main Role for the Position

An IT Support Technician provides technical assistance to users by troubleshooting hardware, software, and network issues. They install and configure systems, ensure the smooth operation of IT infrastructure, and document technical procedures.

Job Interview Questions and Suggested Answers

What tools do you use for diagnosing IT issues?

I use tools like Task Manager, Event Viewer, and diagnostic software such as Wireshark and SolarWinds.

How do you handle a situation where a user cannot connect to the internet?

I check the physical connections, verify network settings, restart the router, and use ping/traceroute to diagnose the issue.

Can you explain the difference between IPv4 and IPv6?

IPv4 uses 32-bit addresses, supporting up to 4.3 billion addresses, while IPv6 uses 128-bit addresses, allowing for a much larger pool.

What is your process for managing software updates on multiple devices?

I schedule updates using deployment tools like SCCM or WSUS to ensure systems are secure and up-to-date.

How do you prioritize IT support tickets?

I prioritize tickets based on urgency, the number of users affected, and the impact on business operations.

What steps do you take to ensure data security?

I implement firewalls, antivirus software, regular updates, and educate users about phishing and other threats.

Can you explain how you troubleshoot a slow-performing computer?

I check for high CPU or RAM usage, scan for malware, clear unnecessary files, and ensure the system is updated.

What is your experience with Active Directory?

I have managed user accounts, group policies, and permissions using Active Directory in various environments.

How do you handle non-technical users who struggle to explain their IT problems?

I ask simple, guided questions, observe the issue directly, and ensure clear communication throughout the process.

Can you describe a challenging IT issue you resolved?

I resolved a company-wide email outage by identifying a DNS misconfiguration and promptly restoring services.